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Privacy Policy

Effective Date: 22/05/2025
EA Asset Management Pty Ltd ("we", "our", "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal and sensitive information in the course of delivering our bespoke asset management and concierge services. This may include:

  • Full name, contact details, address

  • Identity verification details (e.g., driver licence, passport)

  • Financial, property, and investment information

  • Records of communications and service preferences

  • Business registration details (if applicable)

  • Site access or surveillance data (e.g. for property security)

  • Any information you voluntarily provide during meetings or correspondence

We do not collect unnecessary personal data or sell your information to third parties.

2. How We Collect It

Information is collected through:

  • Direct interactions (e.g., meetings, phone calls, emails)

  • Web forms and online bookings

  • Service agreements and onboarding documentation

  • Referrals and introductions from trusted third parties

  • Property visits and asset inspections

We may also collect publicly available information or verify data with your consent.

3. Why We Collect It

We collect personal information to:

  • Provide tailored asset and property management services

  • Fulfil contractual and legal obligations

  • Maintain internal records and client profiles

  • Communicate effectively with you

  • Deliver services through our trusted partner network

  • Improve our operations and services

4. How We Store and Secure Your Information

Your information is stored in secured digital environments with encrypted access controls. We use reputable third-party platforms for client management and document handling, all of which comply with industry security standards.

Paper records (where required) are stored in locked facilities and securely destroyed when no longer needed.

5. Disclosure of Your Information

We may disclose your information to:

  • Trusted subcontractors, service providers, or trades involved in delivering your services

  • Professional advisers (e.g., lawyers, accountants) as directed by you

  • Regulatory authorities if legally required

  • Technology partners (e.g., for CRM or data storage), under confidentiality agreements

We do not share your personal information for marketing purposes without your explicit consent.

6. International Data Transfers

Where services or tools we use involve international data storage (e.g., cloud services), we ensure appropriate safeguards are in place in compliance with Australian privacy law.

7. Access, Correction & Your Rights

You may request access to the personal information we hold about you at any time. You also have the right to request correction of inaccurate or outdated data.

To do so, please contact our Privacy Officer at the details below.

8. Complaints or Concerns

If you have any privacy concerns, you can lodge a complaint by contacting us. We take all concerns seriously and will respond promptly in accordance with our internal procedures.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

Privacy Officer
EA Asset Management Pty Ltd
Email: info@eeam.com.au
10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal obligations or our business practices. The latest version will always be available on our website.

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